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cyberjockey
Last modified: Tuesday, April 04, 2006 

A person who works online, usually as a volunteer, answering users questions and providing assistance to a new user (newbie) in online chat rooms and Internet discussion forums.
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Learn the Net 
Learn the Net is a complete guide to the Internet designed for new users who are overwhelmed by the volume and complexity of the online world. Sections include: getting started, Internet basics, digging for data, doing business, Web publishing, and multimedia. Lastly, this guide is available in English, French, Italian, and Spanish.

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