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service level agreement Last modified: Friday, July 25, 2003
Abbreviated SLA, a contract between an ASP and the end user which stipulates and commits the ASP to a required level of service. An SLA should contain a specified level of service, support options, enforcement or penalty provisions for services not provided, a guaranteed level of system performance as relates to downtime or uptime, a specified level of customer support and what software or hardware will be provided and for what fee.
	Related Categories Application Service Providers (ASPs) Business Computing Related Terms Application Service Provider Shopping Service Level Agreement Products Compare Products,Prices and Stores Shop by Category: Warranties and Service Agreements 204 Store Offers Books 11 Model Matches Software 0 Store Offers